Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. You will be notified during the hiring process which checks are required by the position. Apply online instantly. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Reimagining how people and organizations thrive. Help us reimagine how people and organizations thrive! It's why we're so driven to connect passion with purpose. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Benefits start on your first day of employment, Programs & activities that give back to our. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Its a permanent virtual customer care representative Job. Because transformation takes a workforce. To deliver on this purpose, we do things differently. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn more about our customer care offices. Get a free, personalized salary estimate based on today's job market. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi At Alight Solutions, we are reimaging how people and organizations thrive. Only applicants from locations above will be considered. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We strive for Excellence Every Day by collaborating with our clients and colleagues. Benefits start on your first day of employment, Programs & activities that give back to our. At Alight, we believe a company's success starts with its people. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. The estimated additional pay is $2,234 per year. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. You will * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Find out if you meet the requirements! The assessors like to know that you are familiar with the company and with the position for which you are interviewing. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Customer Care Representative Human Resources. Posting id: 823465203. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! We reward continuous improvement and encourage you to own your own development. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. It's why we're so driven to connect passion with purpose. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. If so, you've come to the right place. At Alight, we connect passion with purpose. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. DISCLAIMER: Communicating with customers through various channels. They inform them about products and services, answer their questions and resolve their issues. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Try to use specific examples from your work or school history that relate to the question asked. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Quick Apply. Visit investor site Looking for an Alight office? This job is no longer accepting applications. Explore open roles at Alight. Be Real with Alight and help us re-imagine how people and organizations thrive. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. See our awards. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Our commitment to Diversity and Inclusion. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. You will be notified during the hiring process which checks are required by the position. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We strive for Excellence Every Day by collaborating with our clients and colleagues. Key Duties & Responsibilities. 26 Alight Customer Care Representative jobs available on Indeed.com. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Are you interested in helping us shape the future of work and life for organizations, people and their families? This training will take place during the first 5-weeks of your employment, and the hours are full time. * Call Center and Hospitality experience preferred. These teams are a critical component of Alights health care,retirement and HR-delivery services. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Cons Find out if you meet the requirements! At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat * Make independent complex decisions within the scope of your authority Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Pros. Because transformation takes a workforce. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The mission of our customer care teams exemplifies the need for humanunderstanding. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. https://www.consumer.ftc.gov/articles/0243-job-scams. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The mission of our customer care teams exemplifies the need for human understanding. We are Alight Solutions. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Must be able to work a flexible schedule based upon high call volume needs. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * Bilingual (English/Spanish) is a plus As a Customer Care Representative, you will report to a Customer Care Team Leader VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Get hired today! The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. at Alight Solutions. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight Easy 1-Click Apply. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Full Job Description. then the employee has changed 1 company and 1 job. Cons. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We want towelcome you to learn more aboutAlight and our Customer Care team. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions Easy 1-Click Apply. Our story starts with a simple universal truth: Every business is a people business. Every colleague shapes how Alight can become better, stronger and brighter together. This may include additional research and ongoing casework. . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. It is a very convenient Job I have ever worked. Alight is committed to the continued development of our colleagues. Copyright 2023 Grabjobs Pte.Ltd. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Knowing our products inside and out so that you can . This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. View Job description, benefits and responsibilities. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Work-Life Balance - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Be prepared to answer why you are interested in this particular job opening. We are brave in spirit, act decisively, learn quickly and get it done. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. This may include assisting the caller in navigating the system as well. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight is committed to a diverse workforce and is an affirmative action employer. Career Development & Growth: We provide ongoing training, coaching and development. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). At Alight, we are reimagining how people and organizations thrive. Type: Full Time By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business * Express yourself in an open and honest manner Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied.
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