iPad is working ok. on I can send & receive the bt emails using the Samsung mail app. I have the exact same problem. to know I'm not alone. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Some links in this article may be affiliate links. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 6h21. I expect that they are simply burying their heads in the sand and do not look at all. Has anyone else encountered this and found a solution ? Hi 15h31. It takes a while to get a reply from the Postmaster but they will respond. 'I have always used the same email address,' says Dave, 79, from Cambridge. 2 users liked/thanked this post: About 4 days letter I get a reply saying the message could not be delivered. Surely other services would similarly suffer. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have tried sending individual messages and simple test messages but nothing works. Surface mail is also available; please e-mail us for . 18h40. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? . Does anybody have any idea how I can resolve this, other than changing ISP. It seems that I can only send messages to my iCloud account from the iMac. This sounds fiddly, but isn't necessarily. You can send and receive messages, but not actively manage the account. provided; every potential issue may involve several factors not detailed in the conversations This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. It is they that should investigate why other email providers don't have this problem. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. If I changed my email address I would be bound to lose something important. for DISH Protect Silver unless you call to cancel. When this happens. Examination of the message heads of the delayed emails might be informative. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Go back to: Email help. 14-07-2019 Can I move my BT Email address to another account? The problem usually resolves its self in a day or two. Any ideas? About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. This is exactly the same as my issue - with the 993 / 465 too. What does this mean? This is NOT 'A solution'. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 19-12-2022 Not receiving @btinternet email. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 25-08-2021 A forum where Apple customers help each other with their products. Announcements, Guides & Community Updates. This will work as long as your old email account is still active. 17h25. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. No disrespect intended as your advice is probably based on years of experience of BTs service! We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. My email is not sending from my iMac (iCloud). 6h00. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 10-07-2019 Has anyone experienced this problem. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 1) Set up an email address with a free service. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Announcements, Guides & Community Updates. Our Gmail accounts work on all our devices. I anybody else having this problem. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Last Thursday, I stopped receiving email from my @btinternet.com account. PaddyB. Thank you for your follow up. Townman, Gandalf. I have a group of 14 people set up under Outlook 365. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Thanks for the suggestion. . I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 16h34. I can't afford the risk.'. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have a recent problem with my email service. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Does anyone have any other suggestions please?? Unfortunately, it did not work. Have you had the chance to check if the issue persists on a different user account? 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I know that I haven't received most of the emails sent from btinternet.com addresses at all. This is a BT residential customer to customer forum. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Your post does not go to BT. Tried on various devices with same result. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Below is an article to help guide you through the process. 20h33 For additional information, see the Global Shipping Program. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Copyright 1995-2023 eBay Inc. All Rights Reserved. Just one other thing that might be relevant. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I then asked them to login to BT webmail and send me another email and that one came through straight away. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 6) Make a list of all of the accounts and logins that are linked to your old email address. 09-07-2019 In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 26-08-2021 13h52. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Are there really just two of us having this problem? Please update the server configuration to continue connecting to this account", with the option to cancel or update. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". I've got a "failed delivery message". Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Sending or receiving email. Gmail and Outlook are two of the most popular. If I go into iCloud web page, then I can send and receive as normal. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Have you had the chance to try the steps in the article below? 15h33. That is because he has a Virgin Media email address, which would be deleted if he switched away. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Virgin Media says email accounts are only available to current customers. 2 days ago I suddenly stopped being able to send emails and get the message below. 23-04-2021 on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It's reassuring not to be alone. Oops. A workaround would be to use another SMTP - for example gmail if you have a google account. Delays in Emails being delivered can arise from a multitude of reasons. So it seems to be something between Android and BT Mail. Apple may provide or recommend responses as a possible solution based on the information If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 15h27, on Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Any suggestions please, User profile for user: It's good (???) Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. omissions and conduct of any third parties in connection with or related to your use of the site. Sky allows former customers to keep their email account free of charge and indefinitely. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They also sent a test email from a PC using an outlook client and that didn't come through either. 14h17, on 19h39. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. After 6 mos., if selected you will be billed $10.99/mo. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Its probably not directly relevant to your problem, but who knows with Apple!! I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. If not, how do we get a moderator involved? 3 users liked/thanked this post: 26-08-2021 Has anyone experienced this problem. So hardly time for a timeout to have occurred. 4) Send an email to your main contacts to let them know your new email address. Accounts that are inactive for six months . I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Thanks for your reply, Townman and thanks to Anne too. Customer: replied 2 years ago. Ive also tried not using advanced settings at all with exactly the same results as described above. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Many have had the same address since they first went online many years ago. Emails from btinternet.com addresses not received. Email: timforrester@btinternet.com. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. We appreciate you reaching out to us about Mail. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Re: Emails from btinternet.com addresses not received. There'll likely be four of these, two from BT servers and two from Plusnet servers. The article below can help if you do not have any other user account to test with. All other emails to other systems have no issues. Will post any update that I get. 13h37, on It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I've got a "failed delivery message". on 19-12-2022 If you click on them we may earn a small commission. Log out of your email account then, Using an email program? 5) Set up an auto-responder message on your old email address. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 26-08-2021 Policies vary between broadband providers. I spoke too soon. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Today all of our emails addresses would receive, but not send. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. - last edited on Anyone else experienced this and got any suggestions on how to proceed? Rachel Rickard Straus, Financial Mail On Sunday That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 2 users liked/thanked this post: All postings and use of the content on this site are subject to the. It might be worth changing your SMTP port to see if that helps. 14-07-2019 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Switching email address if you have never done so before can feel like a daunting task. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. This site contains user submitted content, comments and opinions and is for informational purposes 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. By posting your comment you agree to the house rules, The comments below have not been moderated, By Rest assured that we'll do our best to assist you or get you pointed in the right direction. Log in issues. I feel there is something going between Google and Apple. For those that aren't arriving, things obviously get a little more involved. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Thank you, JW. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 9h25 One further piece of information. 19h32. Terms and conditions of the sale . This isn't just a small delay. 17h33. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Accounts that are inactive for six months are deleted automatically. 26-08-2021 15h31. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I exited and restarted Mail and was then able to send emails again. Thanks To start viewing messages, select the forum that you want to visit from the selection below. Although port 587 will usually work, port 465 is the recommended port. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 13h18. 11h33 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. After some trial and error I found that btinternet was objecting to my "signature" containing a link. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Though any rejection on our side should be returned back to the sender as a bounce. It's very annoying and slightly weird. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on This amount is subject to change until you make payment. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I have entered the SMTP and IMAP details correctly but it still won't send. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. What can be done to fix this problem please? Townman, Gandalf, anneoconnor. It seems that my account SMTP setup was changed (without my input). 23-04-2021 10h59. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Using webmail? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 23-04-2021 But again got error messages which I now cant remember. @stevebrass Thanks, but same result as before. TalkTalk allows you to access your email account for 12 months after you switch. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. We understand that you are experiencing issues sending emails. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. It's not just that there has been a delay. What can we help with? You may have to register before you can post: click the register link above to proceed. I can send & receive on my work email account using the Outlook app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on You should however check that your email clients are using the correct settings as per this link. You can usually find the option to redirect in the inbox settings of your old email account. BT L1 agent wasn't able to resolve and it has been passed to their email support team. You can link any BT email address to another broadband or Premium email billing account. If not, how do we get a moderator involved? There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I have deleted the app and reinstalled it. 15h22, on on by My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 23-04-2021 on Refunds. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Maybe that's the issue, although there has been no problem up until yesterday. only. Here are some answers to help you. - last edited on I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 19-12-2022 15h04. This started suddenly about 5 or 6 weeks ago. We have received reports that emails to btinternet.comemail addresses are being blocked. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 10-07-2019 If everything works fine in webmail, you may need to check your program settings. That sounds like something has been stuck in a queue somewhere. on mingoslkd, call Problems with email. Today all of our emails addresses would receive, but not send. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I can send test messages to my iCloud e-mail but not other addresses. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. This is going to need looking at by their email support team. If yes, we recommend that you check if the issue persists while on safe mode. This amount is subject to change until you make payment. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on We shall never know, but fingers are firmly crossed that the service will return to normal. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. P.S. I also feel slightly better I am not alone. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Also, the web interface seems to be working just fine. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Our standard shipping option is via Royal Mail airmail. , updated I've rebooted twice and reinstalled Office 365 without success. 23-04-2021 on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 14h00, on - edited So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! None of the posts I have seen are the same as my problem however. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. We repeated the test and the same thing happened. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I consistently receive this warning: whenever I try. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. on Something went wrong. How can we as customers get BTs attention and ensure that there is a fix? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. By If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. BT internet email problem Hi. RobbieMac. 16:52 EST 04 Mar 2023 If you're having problems, try logging in to webmail. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I am using the Outlook app on a Samsung phone. You can send and receive messages, but not actively manage the account.
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