"Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. As well, I am an active participant in my local rotary club. Asked November 29, 2021 It sounds like you handled this matter with utmost urgency and great customer care. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Finally, end your response by talking about the positive outcome. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? When have you had to adapt to change in the workplace? Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Borja estimates that. But when I'm home, I don't think about work. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I will receive an email with the related information any time there is a major headline about the healthcare industry. It sounds like you have the experience the interviewer would be looking for. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. 3.2 (5 reviews) Term. You also made sure to take action so that this did not happen again. It sounds as though you have exceptional patient service skills! In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Sign In. This is a great start! Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Take a few minutes to tell the interviewer a few things about yourself. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. "I once worked in a very difficult environment and toxicity really started with our leader. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Is this something junior staff can be involved in? You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Any hiring authority should feel comfortable putting you in front of their valued customer base. Our date tracking prior to 2019 was not accurately kept. Also, I am organized, bilingual, and I have pharmaceutical knowledge. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. This is a personal and caring approach. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. This accuracy ensures that patient care transitions from one caregiver to the next. "I would describe my personality as approachable, light-hearted, and positive. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Reiterate to your interviewer that you are aware of the stressors that come with this role. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Behavioral 3. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. When I enjoy what I do it doesn't feel like a chore. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? I hope to involve them in various Kaiser community volunteering opportunities.". This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. 3. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I had to submit my previous procedural logs and take a test. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. We do not have advertisements on our pages but we do try to make money through paid-memberships. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. I love my job. Good example! Well done! Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Your answer shows the interviewer that you can work well with almost anyone. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Last, I adapt to the individual. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Behavioral 2. It seems you would be a wonderful teammate to have around. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "My position at Kaiser is a Radiology Physician Assistant. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. How to Answer: Why Do You Want to Work Here? Just like when I fill, I make sure the bottles are organized and in their place.". Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Click the card to flip . I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Nice work! In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. This question is a little tricky because it's unclear. The patient, staying because of back surgery, was unable to hit the call button. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. This process helped make our project a success in the end. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. We've all had those tough cases. The purpose of this page is to help you prepare for your job interview. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. What resources do you prefer to stay on top of industry trends and changes? Written by Ryan Brunner on November 21st, 2021. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I would look forward to working in an organization of this size to better experience an even wider amount of diversity. I understand that it's part of the job. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Did you consider that the patient's physical pain or feeling ill would make his temper short? This could include increasing budgets or improving patient care. Every person I care for has a story. I greatly value diversity. Every day I learn something, and that's because I choose to get better. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. We do not claim our questions will be asked in any interview you may have. If you can add in a little bit more about your education, that would round out your answer nicely. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. What makes you want to give back to your community? Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Maybe you can see opportunity when others can only focus on the issue. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Attire. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. This organization includes my scheduling, paperwork, and more. . It's great that you are working on asking for help from a variety of people when needed. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I'm a good listener, and my coworkers and patients like that about me. This is a very good example of your problem resolution skills. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. I also learn a different kind of articles and submit my test to renew my certificate. You are showing the interviewer that you are highly capable in either situation. I have trained myself to adapt my communication style, so a patient gets what they need. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. What is important to them is that you are cognizant of your own personal shortcomings. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. "A bit about me - I love to travel, read, and conduct research. Have a question or concern? But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I greatly value the information shared between fellow professionals in our field. Deadline: October 5, 2022. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. These go above and beyond what it means to provide compassionate care. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. New hires were appreciative of learning one on one. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. This is one of the reasons I have applied with Kaiser Permanente. Your version of customer service sounds warm, welcoming, and caring. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Submit as soon as possible so that you will have more time to gather the required supplemental documents. I manage this by focusing my energy on productive activities that are good for my work. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. ", "Yes, I handle all of these administrative tasks in my current role. She's fortunate to work from home, and makes about $32/hr w/ no degree. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Are there specific Kaiser volunteer opportunities you'd be interested in? We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. What is the hiring process for remote jobs at Kaiser Permanente? Perhaps you have a keen eye for detail. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Read our Terms of Use for more information. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Very nice answer. I like to get to know people and ask them questions about themselves. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Why Do You Think You Are A Good Fit For This Company? ", "I know this will come off as cliche, but it's truthful. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I also receive emails from different pharmacy pages with interesting articles.". I have been responsible for maintaining supplies on the general surgery ward for five years. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Learn more here. . Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I think the right answer is, 'of course, but not for long!' Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "I dislike when there's work politics. I volunteer with their organizations in various roles. "My customer service skills with my patients are definitely one of my strengths. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. The program was a success, and upper management chose to keep it implemented for another six months. I have always been great at working behind the scenes with the result being efficiency for others. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. ", "Once I was filling a prescription for 90 days 90 tablets. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Interview Questions Give an example of an improvement project you led I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Good answer! "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. ", "I think my weakness is that I take too much to do. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I took these methods and incorporated them into our setting. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team.
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