apple technical specialist training

A selection of macOS tips to make your Mac life a more effortless experience. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. United States Department of Labor. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Our training team can help you book training for your organisation or for a third party. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. This includes knowing how to use the tools and equipment they need to complete their work. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". By helping Apple maintain strong relationships with customers, you are instrumental to our success. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Melissa is learning about more than technology. Apples most important resource, our soul, is our people. Apple is a drug-free workplace. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Helping customers and providing technical assistance. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Demonstrate and validate your expertise, whether you're an app developer or IT professional. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Youll need to be flexible with your schedule. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apples new IT training series begins with the Apple Device Support course. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Access your favorite topics in a personalized feed while you're on the go. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Different together. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . As mobile devices become more complex, technicians will be needed to repair and maintain them. It felt pretty good to be able to help this woman. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Your work hours will be based on business needs. At Apple, base pay is one part of our total compensation package and is determined within a range. US Bureau of Labor Statistics, Computer, and Information Systems Managers. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. As part of that process, were rolling out Mac as a choice for our employees. This website uses cookies to improve your experience while you navigate through the website. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Each of those locations employs over 100 people totalling about. Come to us in your pursuit of success. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. A career as an Apple Technical Specialist can be both rewarding and challenging. In the US alone, Apple has 265 retail stores across 44 states. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. We were thanked for coming and then excused once we had completed our quiz. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Under a partnered program of KellyConnect for Apple. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Sign up for notifications from Insider! Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. That's according to suppliers involved in Apple's iPhone supply chain. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. At first I didn't understand why she was so upset about an easily replaceable phone. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. When a customer needs assistance, you quickly assess their situation. And thats our greatest strength. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The mob used the electronics in the store to play music and record their dance routine. It was just a few days later when I received my first follow-up call. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Necessary cookies are absolutely essential for the website to function properly. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At Apple, were not all the same. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Your work hours will be based on business needs. This cookie is installed by Google Analytics. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. The customers can make or break the day which led to many days being . Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Customer loyalty and satisfaction is their number one priority. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Ability to work independently: Independent work is a necessary skill for technicians to have. In this role, you wont be expected to repair hardware. Apple is an equal opportunity employer that is committed to inclusion and diversity. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. After submitting my application it was a waiting game. Review the relevant exam preparation guide for detailed instructions on how to prepare. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. You reassure customers when delivering product diagnoses and potential solutions. Copyright 2023 Apple Inc. All rights reserved. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. At other times, you refer customers to support team members who get them up and running again. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. They will also learn about the software and hardware they will use on a daily basis. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Lots of different people to learn from and meet. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. The work environment for an Apple technical specialist is usually in an Apple Store. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. I agree to the. Review information and details about the policies, terms, and conditions for Apple training programs. Youre supporting people. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. These cookies ensure basic functionalities and security features of the website, anonymously. Save someone's day. The cookie is used to store the user consent for the cookies in the category "Analytics". MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. I agree to the Privacy Policy & Terms and Conditions. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Your day in the Apple Store is filled with a range of focused support and service tasks. These cookies track visitors across websites and collect information to provide customized ads. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . When a customer needs assistance, you quickly assess their situation. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Take proctored certification exams from your home or office. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Related: 17 Apple Technical Specialist Interview Questions and Answers. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Learn more about the E-Verify program (Opens in a new window) . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! An Apple digital badge represents your achievement in professional training. You can find information about the accommodations request process in the. Both full-time and part-time jobs are available. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Your base pay will depend on your skills, qualifications, experience, and location. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Get startedand submit your resume. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Both full-time and part-time jobs are available. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Your day in the Apple Store is filled with a range of focused support and service tasks. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Recertification exams for unexpired certifications cost $49. When a customer needs assistance, you quickly assess their situation. This cookie is set by GDPR Cookie Consent plugin. The latest news and updates, direct from Apple. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Finding the right course should be simple and intuitive. And after you've passed an exam, display your verified digital badge on any professional networking site. Roles based in Quebec require French language proficiency. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Learn more about your EEO rights as an applicant (Opens in a new window) . For more details and to apply, visit macadmins.org. Its a secure, shareable credential. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. View All Courses Questions? At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. They may also be responsible for providing support to Apple Authorized Service Providers. Theyre so grateful and that feels really good.. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Some employers may accept candidates with a high school diploma or an associates degree. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Here's what we know so far. Thanks to her teams help and extra tech training, she got to know our products inside out. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. At other times, you refer customers to support team members who get them up and running again. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. The entire store team benefits from your commitment to providing the best care for customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Europe's No.1 Apple Training Specialist. And be amazed by what it does for yours. 2023 Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.

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