How can a child go to school and do well educationally when their home is riddled with damp and is wet and leaking?, Hard lives: the flats in Regina Road have provided badly inadequate homes. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. Mobile Homes For Rent Hartland, Mi, If your neighbor complaint is more of the barking dog However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. Inside Croydon understands that council tenants affected by the neglect and disrepair of their homes had not been given the courtesy of first sight of the report.. Councillor Ali - who, after six weeks, has yet to fulfil her promise to meet in person . 1 Noise is one of the most common neighbour complaints Credit: Getty I always tell people that planning permission does not automatically grant permission to build it is just one piece of the jigsaw. You could use a mediation service if raising the issue informally does not work. A planning officers report accompanying the decision noted Mr X and Mr Ys objections, based on their ownership of some of the land on which Ms Z had built the garage. And the scheme for replanting is hopelessly mean and unviable.. Class B means of access to a highway. Removed all the trees they were not going to move !!! The councils decision should therefore be revoked under Section 97 of the Town and Country Planning Act 1990. The council has also agreed to try and learn lessons from this complaint, the Ombudsman states, probably more in hope than expectation. Developers break the law with impunity as demonstrated time and time again. If you call is not answered using 020 8921 8166 please try 020 8921 8921. And there are worrying signs that little has yet changed. SPD2 is the document that has caused so much harm in Croydon and continues to do so. 13 July 2021. . It is up to the applicant to make sure they have all the other permissions in place, such as the permission of the land owner, Building Regs etc. But Inside Croydon is aware of formal complaints being filed within the past month about the supercilious and condescending approach of senior council officials to Regina Road residents at recent meetings. That email included . The closure, which lasts until March 2017, follows a nine-month investigation into complaints of ASB and nuisance. Barnet Homes housing complaints. Drainage is really important here; it is becoming increasing concerning that the foul water sewers in Riddlesdown are carrying more water than they are designed for and as a result areas downhill from here are suffering frequent episodes of flooding, often foul water and sewage. Millions of HRA money had been earmarked to buy up Brick by Brick flats when the councils failing housing company needed a cashflow boost. Image: Cleaner Croydon, CC BY-NC-SA 2.0. . This was submitted to the Council and verified by the Planning Team without my knowledge. Wooden and mesh fences can rot away. This latest Ombudsmans decision against Cheesbroughs department would appear to contradict that contention. Choose the service you want to make a complaint or give us feedback about. The gaslighting is astonishing. The complaint process. Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. That hardly chimes with the boast of . News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. This article really sticks the boot in, but no Planning Department has the legal power to defend private land rights. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Call 999 if the crime is still happening or 101 to report a crime later. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Hope Thrift Bellgrade, Enter your email address to subscribe to this blog and receive notifications of new posts by email. At just after 4pm on July 7, I received an email from a corporate resolution officer at Croydon Council telling me that in order to progress the complaint investigation, the planning team needed to be sent signed authorisation that the Newlands had asked me to act on their behalf in the complaint. What a shit show the planning department is. The Council should properly assess whether this piece of intensification would in fact be in any way sustainable, when considered honestly against the adopted development plan read as a whole., Townsends decision notice confirms that, This planning permission is subject to a Section 106 Agreement under the Town and Country Planning Act 1990.. And because people often dont have anywhere else to go, when they complain theres a sense of whats the urgency, theyre not going to leave. For it to constitute a nuisance, the relevant activity must not be trivial or unreasonable. We will normally only consider complaints about things which happened in the past 12 months. Fransoy Hewitt had collated a diary of shame a list of all her phone calls and emails to the council and its contractors over the previous 18 months. Why havent they been made to stop work? Perhaps a Government could bring in a requirement for new title pans to accurately plot all boundaries and building plans on NEW and REBUILT properties using modern surveying methods down to a very high level of accuracy eg by Satellite co-ordinates. Read more: Your staff make us feel less than human. st lawrence county police blotter; how soon after gallbladder surgery can i get a tattoo; taurus horoscope today and tomorrow; grubhub acquisition multiple Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. He has built out building in his back yard without lawfully planning. Some of her neighbours had been lodging similar complaints to the councils housing department and Axis for four years. Which, for most reasonable people, might have been a starting point for a radical improvement in the councils care and attention to its tenants. There are rules about heights of structures, their maximum height alongside a boundary, the area of land that can be covered with sheds without the need for planning permission, and heights of walls, fences gates etc. Who says slapstick is dead? The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. The reply Mr X received from Ms Z said we are building lawfully and within [the] granted planning permission. You have rejected additional cookies. Overall the workplace culture is one of progression and collaborative . News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. In charge: Alison Butler, the cabinet member for housing until Oct 2020. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby On 22 July 2021, I informed Robert Snodin, (then-) Trees and Enforcement Team Leader, that this developer had already breached pre-commencement Condition 5 [Construction Logistics Plan (CLP)] and Condition 15 [tree removal]. Whether its unconsciously, there is potentially this culture thats seeped in of we dont need to rush this and thats a really dangerous conclusion to come to. If you think your neighbour's making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate . Read more: Croydon shamed over dangerous squalor in council flats You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. The CLP application, which amongst things includes articulated lorries drawn half-size and site cabins positioned in areas due to be protected during construction (for the sake of the one remaining tree), has quite rightly not yet been approved. "A planning enforcement investigation is ongoing and the ombudsman is being updated on the . Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. There was understandable disgust and anger, from the Riddlesdown RA members as well as the long-suffering Newlands, that the council had left it so long before introducing this new excuse for the already totally unacceptable and disrespectful delays. Labour councillors in several wards have lodged formal complaints on behalf of their residents for months on end, as the homes security is being placed at risk, and break-ins at the blocks have become more frequent, vandalism and drug-dealing has been an issue. 16 hours ago 16h Croydon CR0 1EA It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. If it's an incident that has already happened and doesn't need an immediate response, call the national Police non-emergency number, 101. Croydons planners have recently lost a significant Judicial Review case in the High Court for their failure to enforce conditions on developments around the borough. The council said it would reply before the end of December. If the noise persists, we will attempt to visit your property at the times the noise normally occurs to witness a nuisance. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. Tweets & replies. We didnt and were still waiting. 3 1 March 2021. Noise is the largest cause of complaints to local authorities. Nice move Robert! While Plymouth City Council is in talks over a council tax increase of 2.99%. croydon council complaints about neighbours. The council took action in response to ongoing neighbours On Saturday 6 August, the family and supporters of Mr Duggan, numbering around 120, marched to Tottenham police station to protest about the shooting. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. But lawyers who get fees from boundary disputes will oppose this, Having reliable and continuously updated INTERNAL plans of all properties should also be an additional (but separate) part of fire safety improvement post Grenfell. So typical of croydon council planners to approve such ugly large developments in a quiet residential area. In May 2018, the council opened a planning enforcement investigation to consider various potential planning breaches committed by Ms Z. Their reports are deliberately written in a dry, officialese. Mr X and Mr Y contested Ms Zs garage encroached on land in their ownership. Is there a basement at the Farfield Halls which could be converted to a dungeon? Class F hard surfaces incidental to the enjoyment of a dwellinghouse, PART 2 Minor operations By 3pm, he reported that the house was pretty much demolished. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." telephoning: 020 8545 3060 (weekdays 10am to 2pm). Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. 11 hours ago 11h. Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. If theyre going to hire more managers isnt it better that they understand quality management , ISO 9001 and all that, to ensure that complaints seldom arise in the first place? Indeed, it has been Croydon Councils policy, under successive chief executives Nathan Elvery, Jo Negrini and now Katherine Kerswell, never to publish Ombudsman rulings against the authority. Woman completes National Trust scone-eating project. ), There has long been a lack of clarity as to whether a planning authority has to to get involved in a dispute about land ownership or can leave it to differing owners to sort out. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. another ruling from the Local Government Ombudsman against Croydon Council. Routinely, the Ombudsmans office, when issuing its rulings, avoids identifying the complainants. 15, Navrang Industrial Society, B/H Sarvodaya Petrol Pump, Sosyo Circle, Udhna - Magdalla Road, Surat - 395002, Gujarat, India. It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. Perhaps the members of the councils planning committee were still in a state of shock. Ms Z partially removed two of the three stanchions and left the third one standing complete. If your neighbour is a tenant, you could contact their landlord. Unlawful: the destruction of the trees on the Hyde Road site broke the planning conditions. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. Although dated February 16 2021, the relevant unilateral undertaking was only published by the council on May 18, almost three months later. There's no charge for making a complaint or sending us feedback. Contact details of agencies and organisations which can help with anti-social behaviour. The tenant attended court on November 29, but However, this work must be done at reasonable times and should not cause nuisance to neighbours. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. Updated 16:31, 17 OCT 2022. Families have had their lives completely destroyed by this. Some of her neighbours had been lodging similar complaints to the council's housing department and Axis for four years. The planning committee approved the application. Croydon Council. only to leave after less than six months without any obvious sign of actually achieving anything. The facts about land ownership in this case were clear and in the public domain, the Ombudsman report states. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. If you have a problem about noise you should start by trying to talk to your neighbour. Try to solve the problem informally by talking to them. Utter incompetence and no one ever held to account. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained to the council about the state of their homes. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. Date of experience: 12 October 2021. It has provided no explanation or audit trail for what happened in the seven months between Ms Zs agent maintaining she had provided the correct certificate and the council issuing its decision. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. As many as 450,000 complaints are investigated each year by councils. giving feedback Akton Recruitment has an opening for a SHELTERED HOUSING MANAGER ROLES AND RESPONSIBILITIES OF THE SHELTERED HOUSING MANAGER _____ To promote, encourage and support the continued independence and well-being of the sheltered housing tenants by monitoring, enabling and meeting the necessary support needs To assess, review and respond to ongoing support and housing needs of sheltered housing . However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). London. The Planning department can advise on height of wall needing Planning Permission (PP) , which will depend on whether the wall is alongside a highway. You can complain to your council about a hedge over 2 metres high or a tree that could damage your property. The report said that a planning permission would not define the property boundaries. Water leaked from lights and into sockets, leading her to unplug her fridge to avoid electrocution., And reporter Hewitt said, Walking into that flat and seeing not just appalling, squalid conditions, but the fact that it was quite obviously dangerous and Fransoy was living there with her two little boys., The most angry I have ever been: reporter Dan Hewitt with council tenant Fransoy Hewitt in Regina Road in March. Re Mr Patels comments above, it is actually frightening as to how much of the plot that can be filled up with sheds, under what is termed permitted development under The Town and Country Planning (General Permitted Development) (England) Order 2015, Worth looking up the UK Government Website, under its pages titled:- Attribution. Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action.
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