how to get a refund from direct ferries

Thank you for booking with Direct Ferries. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Learn when you may be eligible for a refund and how to request reimbursement. Would recommend at all cost, better buy is straight from actual company. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! There was nothing from you at all. We also ensure all reviews are published without moderation. General Inquiry/Feedback Request a Refund Just going round and round in circles with their staff via email. I could find no way to contact other than amendment. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. No refund will be given. You have been added to the directferries.co.uk mailing list. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. !Their phone number is turned off for incoming calls!!!WHY????!! Prices are life and always changing. Dont book with this company- book direct with Ferry operator. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? We are easy to contact through our contact form on our website. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I would recommend that no one uses Direct ferries. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. not great. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Dear Stewart, Thank you for contacting us. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. I am writing to seek your support and look at this matter with sensitivity and compassion. three hours for a journey of between eight and 24 hours. According to Desaru Coasts website, therell also be a bus station coming soon. Months later, it is impossible to get a refund. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. There was a mistake on your site, and you cannot admit it. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Ferryhopper has its own terms of use, which you can read here. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Verification can help ensure real people write reviews about real companies. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. It is also important to mention that open tickets are usually non-refundable in case of cancellation. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. The booking process was straight forward and I received my eticket without issue. It is impossible to contact them and they are basically holding my money! We are very sorry that you are not happy with our service. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. My original booking included the ability to change my booking. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Thank you. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Dear Donal, Many thanks for your review! Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Follow the Ground Transport signs and directions in your app to get to the location. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. 100% of travellers recommend this experience. Thank you! Made the booking and ended up feeling very happy that it was so easy. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. ), Sailings to and from over 178 Countries and Islands. You should thus make sure that all details are written correctly. Have a browse through our website and use our simple ferry booking WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Download the Direct Ferries app or manage your booking online through My Account. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Book your ferry tickets with Direct Ferries. We use dedicated people and clever technology to safeguard our platform. Less than 24-hours or failure to show for travel. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. WebPlease use the contact form on our website to request a ticket change. No refund will be given. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. I will never use this company again Report this review Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. When cancelling via phone or email the cancellation fee is 30/35. I was unable to check in as the FRS website didnt recognise the details. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Will not book with them again. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Please do not hesitate to send us a message or give us a call. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Please don't hesitate to contact us, if you have any queries. 2901 Third Ave., Suite 500. If you are outside of Athens (e.g. Although the responses were generally quick I had much correspondence from many different agents. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. JavaScript is disabled. How cool is that? Please don't hesitate to contact us, if you have any queries. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Our credit card was charged but we never received any confirmation or ticket information. Complete investigation into their business ethics. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Please note that we can be contacted through our contact form on our website. We are very sorry about the issue. The website was setup easily and everything worked fine. You can find your booking reference number at the top of your confirmation email. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. However, if you are traveling internationally, you may not be allowed to board the ferry. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Dear customer, Many thanks for your review! For account users: To log into your account click the sign in link at the top of.

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