As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Verify your student status to purchase exclusive student fares. At the time, most countries haven't announced a vaccination requirement. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Save your details for a quick and easy checkout process. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Reviews. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. 5 months later I am still trying to get my $900 back from this scam. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. You can also update your email address to a more permanent one on your account any time. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. We may correct any pricing errors on our website at any time. Additionally, a small number of itineraries do need to be booked via an agent. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Are the prices I see on your site in U.S. However, sometimes the deal may not be available for all dates or to/from all airports. Minimum stay and maximum stay rules apply to return and multi-stop flights. Prices are subject to increase prior to the time you make full payment. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If you do not see a travel credit and believe you have one, please give us a call to confirm. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Refund Policy. combination of at least two of the following components selected before When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Am I eligible to purchase a ticket? Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. This applies to future travel credit as well. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. However, ***** policy allows rescheduling of your flights until September 2023. You will need to input your traveling companions' details before entering your credit card information. We believe that travel is essential to a modern education and that students return enlightened and inspired. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Choose one of them and take advantage of the discount! Standards and ratings may vary between countries, as well as between providers. The merchant should process the refund through the same technology used to make the original sale. StudentUniverse is not responsible for providing you with this information. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. No, please dont! Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Please refer to your airlines policy for more details on when your credit has to be used by. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Most of our deals are available to be purchased online. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. It is entirely at the airlines discretion to provide you with a seat on a later flight. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. You will be given immediate feedback on whether the code worked and if not, why. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). Failure to produce either may result in the provider refusing to honour the reservation. How do I change or cancel my flight ticket? AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Most Popular. Log in to get the phone number and call our agents, who will help you book over the phone. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Airlines may deny boarding without the proper identification. We strive to resolve any dispute amicably. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. You should be aware that costs could increase closer to the departure date. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. If you require your confirmation email to be resent please contact us. We accept most major debit and credit cards. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. The name on the credit card can be different than the name of the traveler. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. This deposit is non-refundable unless your tour is cancelled by us. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Conditions can change rapidly in a country at any time. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. All airline tickets must be issued in the name of the passport/photo identity holder. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. How much can I bring? If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Eligibility, Joining, and Website Information. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. As a student, I bought a ticket from the student universe website. Please be aware that overseas safety and hygiene standards are often lower than in the UK. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Some countries have reopened borders to international travelers, with guidelines or restrictions. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Additional fees for baggage may apply. Your travel credit is associated with your original booking. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. The credit will be for the remaining amount of your ticket. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. When emailing us, make sure you include the invoice numbers of everyone in your party. A change to your student status will not impact your travel credit. All individuals departing from the United States of America must be in possession of a valid passport. For many airlines, the credit is good through December 31, 2020. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. All rights reserved. LAST UPDATED: March 3rd, 2023. A credit or debit card must be used to confirm any booking. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Transport and accommodation providers have differing cancellation policies and rules. First, visit the link for Studentuniverse Refund Policy Coupon Code. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Change penalties will be listed underneath your itinerary under 'Change & Cancel.' An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Travel credit is stored on your StudentUniverse account for future use. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Maybe. We aim to provide you with an amazing travel experience. You can also update your email address to a more permanent one on your account any time. Tuition and Fee Policies in the Event of Campus Closure. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. A flight disappearing from your account typically means that the airline has cancelled it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Many airlines are offering to waive change fees for flights booked in the next few . Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Baggage is entirely at owner's risk. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. 2013-2023 StudentUniverse. You also can't split it between multiple flights. First, they do not have a refund option. No. If you are not finding a price point that works for you, continue to check to see if something becomes available. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Please allow adequate time to obtain any such advice or documents. One-way fares to non-US destinations can require special visas. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. (Opt out at any time). Maybe. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. We know, its very confusing! It depends on the airlines waivers and if the travel ban actually applies to you. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. StudentUniverse UK has got you covered. No need to worry, your credit will still live in My Wallet. Prices are per person and inclusive of tax unless otherwise indicated. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email.
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