. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. . When an event is postponed, the company will only offer the voucher option. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Additionally, Vivid Seats was named No. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. If you would prefer a cash payment, you must submit a claims form. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Orders exceeding four tickets may be split up into different rows within the requested zone or section. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. Grounds Admission Pass/Grounds Pass. The event kept getting postponed and now he cant get his money back. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. The hotel gave me a refund for our room even though it was too close to the show date, he says. Tickets for some events are impossible to come by, so you may only find them on the companys site. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Its been eight months. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Himbergers problem was preventable. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . As our Sales Terms and Conditions state, all sales are final. Were always here to help. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. Did we mention it's free? During that investigation, we will review the proof you submit and contact the seller. It wasnt much of a dispute resolution. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. And who you can expect to see performing and presenting. Presumably company records will be used for verification. Sorry we couldn't be helpful. Just because it never happened doesnt mean they cant get back together. It depends. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Yes Buyers may search Vividseats.com for a specific artist or team, event date or other search category. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Learn More. The market price provided by Vivid was over $500 per ticket. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. For more information, see the settlement website. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. The Wagner opera returns to the Met for the first time in 17 years. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. Its going to give more credence to your chargeback claim. 100% Buyer Guarantee! Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. . But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. VividSeats has B rating with the BBB.org as of September 2022. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Cinemark probably wont reopen until July, according to the L.A. Times. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. E-tickets Within a few minutes of placing your order. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Do Vivid Seats Offer Refunds for Postponed Events? Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. One of them is about the companys ownership. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Denying access to the Vivid Seats Marketplace. We are the sole interpreter of this sites intended and acceptable use. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. The AAAs rules are available at www.adr.org. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. The company has previously. Here are a few strategies worth remembering the next time you have a postponed event. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. When an event cancels, we will always send you a notice via email with the applicable terms and options. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. If you need help with any problem,please contact us through this form. But it isnt. (Weve published them since then; here are the executive contacts for Vivid Seats.). I want a $1,100 refund for my Samsung electric stove. Sears couldnt deliver my appliances. If youre on a monthly payment plan, payments will be stopped while the park is closed. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. This policy is necessary because of our status as a live marketplace. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. All sales are final; there are no cancellations, returns, or exchanges. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . And Discover Discover! To use DoNotPay, open it in your web browser. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). We help fans get to more games, enjoy more laughs, and rock out at more shows. Can I get my 173,116 Chase Ultimate Rewards points refunded? Subscribe now. Our help is free. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. A full-service national event ticket marketplace. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? View Privacy Policy. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Here are what the top ones have to say. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Livid With VividHow To Demand a Vivid Seats Refund. *Sorry, there was a problem signing you up. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Himberger lives in Virginia. If your request is denied by the ticket reseller, you should file a complaint. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. To stay up-to-date on the events status, monitor the venues website from time to time. The best musical instrument is a love triangle. You can also email us or check out our FAQs.Well be with you ASAP. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Himberger planned to travel to Atlantic City in July 2020 for the show. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation.
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