Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . No. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. An Ed Sheeran fan shared a screenshot of their Ticketek message. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Can event notifications and location services be turned off from the Ticketek app? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Find out more about. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. You are responsible for knowing the contact details of all attendees in your group. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Group Bookings are available for selected events and are subject to availability. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Change My Location My AFL Membership card has not yet arrived, what should I do? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html How do I add my mobile tickets to my Ticket Wallet? Enter the required information in the fields provided. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ticketek routinely mismanages ticket processing which should be simple. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. When attending the event ensure you can present your card on request. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Yes, all events that Ticketek ticket for can be found on the mobile site. How can I receive my Ticketek Gift Voucher? Invitee B purchases the two seats they were assigned at step (b). Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Can I request a refund if I change my mind about attending the event? Limitations on number of tickets purchased. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Some pages may contain a virtual tour and a seating map for that venue. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Can I buy tickets if I am based overseas? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. You might find the following websites helpful if you want more information about ticket scalping: f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Proof of purchase may be required for any refund or exchange. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek may not replace tickets where seating is unallocated (general admission tickets). In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Some events have more than one price type. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. How do I make a wheelchair or Accessible Seating booking? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. What happens if I forget my phone or my battery dies at the venue? An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Can I purchase tickets through the mobile site? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Why does the app ask to use your current location the first time it's opened? Am I able to 'top up' my Ticketek Voucher with more credit? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Refer to specific details at each venue regarding accessing the stadium/park. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Select an event category type from the Genre drop-down menu and click 'GO'. What happens if I purchase multiple tickets and haven't received them all? Your barcode to access tickets is generated upon your renewal. Upload your ticket. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Is there anything special I need to do when I get to the venue to scan my mobile? How does Ticketek remember my preferences when I return? Once you have selected your ticket(s), there is a time limit of. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. The website only allows one invitee from a group to purchase at a time. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! You can select a quantity of tickets in more than one price type e.g Adult, Child etc. You now have the option to have your sign in details remembered for your next visit. How do I access Accessible seating tickets? How do I update my credit or debit card details once they have been saved? 3- 12 - Junior Ticket. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . They must present the relevant concession documentation at point of purchase and upon entry to the ground. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. The example above is for an adult barcode. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Full Ticketek Refundable terms and conditions of sale can be viewed here. You can log in with your email address and password to access member only content. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Where can I get more information about privacy for Friend Spotter? Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. If you arrive late, you may not be admitted until a suitable break in the event. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. These tickets will be cancelled and reissued in the name of the new ticket owner. Held seats are sold on a first-in basis. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Change My Location Your region is identified by your IP address. More information relating to mobile ticketing will be communicated in the lead up to the season. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. 4 0 obj How do I find my tickets once they are in Passbook? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. No, we cannot refund the additional charge for the Refundable tickets. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. chevron_left. Placing seats on hold and redeeming them is limited to online transactions only.
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