service cloud specialist superbadge challenge 2

Tonight's challenge involves the creation of two processes. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Its awesome once its all working. nay help is much appreciated. These have different SLA milestones an agent has to hit its the same in this section. Don't be worried if you are updating several page layouts plus the console app. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. If you can not, I'd look around at permissions. Add to Trailmix. It's a picklist. Did you check the values? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). But not sure what is causing the macro to not find the email template. Ensure you group report results correctly. One of my favorite new things this week was taking a shower with my whole block collection. Grab a pen and paper. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Something that helped was saving the report frequently. Still stuck? Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I used a new trailhead playground created exclusively for the service cloud badge. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I dont see any check box under layout properties of Knowledge. Module. If you are still stuck after that, leave a comment with some more details and I'll take a look. Could you suggest how to troubleshoot it ? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I learned so much doing it. Thanks for your time! Did it help? The key word is "rename." May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I did add the things mentioned automated action in macro. Skip Main Navigation. Ask Question Asked 2 years, 8 months ago. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. How can you update it as status field is inactive dring recording procedre? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Good to hear!!! Glad you solved the problem! Hello, Thanks for your feedback. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? We recommend using a new Developer Edition (DE) to check this challenge. Make sure that the correct date range is selected. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! The challenge says "add the option for agents to compose emails within the console while looking at a case". I am getting mad over this error now. Processes. Ensure you create 'Billing Topics' for Knowledge." Service Cloud Specialist Superbadge - 4,5,6,7. Yes! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Hyatt Place New Taipei City Xinzhuang. I removed those and then the trailheadapproval was there. on 6th challenge. Is knowledge.* On the lightning page layout? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Telecom Billing System2. Sales at Lychee shadow If easier, feel free to email me some screenshots- rebecca@capstorm.com. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. In fact, you need to have better coding style to pass the challenges. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. You signed in with another tab or window. Hello, I passed the first challenge but i still have a question. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. This is my current version name. :) I'd reconsider that time trigger. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Does somebody have a thought? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. He laughs when I poke his nose and tries to take toys out of my hand. Case organizers think about the language. I resolved the issue, by deleting the Billing profile and recreating it using. I even tried to create a new playground and start over (that only made things wose). Change the labels for Case and Product To Maintenance Request and Equipment respectively. I'm whole again. I am unable to rename the "Service" console , I receive this message when selecting Edit. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Any advice?Thanks in advance! Sounds like you need, The instructions mention that agents should be able to decline requests. Any help! I like your blog.Devops Online Training in HyderabadLearn Devops Online. . Processes. I'd do a quick google search on Salesforce Macros- It's a point and click process. It's a status. Ensure the Case Reason and Type Analysis report format is SUMMARY. In the worst conditions, Ursa Major panels produce ~25% of maximum power. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." This worked for me. (Email to rebecca@capstorm.com). I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I made two dollars today! please verify. Open a Case in the service console.2. The demand for UI/UX design implementation is continuing to grow. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Rated Accounts by State The record count for state and account rating are automatically added. Go to a case- check the Status options. Will you be able to guide me? You write beautiful things. not sure how to troubleshoot this tho..@_@, hmmm! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. By clicking Sign up for GitHub, you agree to our terms of service and The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Review the steps to rename the console to 'Cloud Support Service Console'. MVNO Providers3. Thank you for your time and response. Thanks so much for responding. I think it must have taken some time to register that I updated the values or something?!?!? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I didn't change anything and retried the "Check Challenge" just now and it worked. Did you perform any particular action to get the email available on the console ? Excellent article and with lots of information. Hi All,I am currently stuck at challenge 4. But I have successfully created this service console in my playground. Some changes are done at Challenge 2. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. The macro works without the email button being visible. Thanks a lot because I asked SF support and got this answer which did not help me much. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Why the change of heart? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Sounds like an easy oops! Thank you! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Tonight's challenge involves the creation of two processes. Did you create a new console? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! The free lemonade offer worked! These are instructions on the types of rules you need to make. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Hi Trailhead Baby, I'm losing my mind here. If you did them recently, try not to leave it too long to attempt this superbadge. @MM - thanks for your time. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. But I didn't complete it. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. If you are short on time, start around the 20 minute mark. Does anybody have a moment to help? Making dinner for Mom! Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Any help would be greatly appreciated. I just finished the superbadge. I got the stages added - its the 'and assign' that's hanging me up. here is the complete guide for designers that will increase your knowledge. This superbadge in specific helps building reusable granular components. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. to your account. This is so annoying. Thanks for getting back to me. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I really learned a lot here. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Service Cloud Specialist Superbadge Challenge 6. Empty the recycling bin. I've had it take up to 24 hours :(. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. But not able to finish this challenge . Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Right now he' taking a nap.so I'm off to edit some reports! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I've been stuck on this error message for two days! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I have enabled the knowledge user check box in the user profile. This way, I can take a deeper look. You, my amazing reader, get more than tips for a Salesforce Superbadge. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. 3. You also get personal insight into the life of a Trailhead Baby! I started the whole of the following steps in this section with the objective of creating a macro. 1 is checked that should not be checked. I'm working on the Service Cloud super badge and the error below is driving me nuts! Coild you please help me out? And of course, I just tested the challenge 4 again and I passed! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout.

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