I paid for a year membership and at that point had several months left. BUILD A PERFECT RESUME. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . !What a disgrace. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Absolutely the poorest new customer relationships ever!! How many stars would you give TruGym? Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Staff members were a mix bag. The trouble is they use crooks to process their member's payments. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. We also ensure all reviews are published without moderation. This week i have attended a tone class and a body pump, both were identicle. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Seems like nothing is ever cleaned. Once my payment went through I got an email saying that they are closed. Lovely gym with great facilities! Having booked online, I would have expected an email letting me know. Trugym luton are refusing to refund me 200 of my hard earned cash! why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Friendly staff always happy to help. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Pay for a trustworthy gym that obeys the law so you get the proper financial protections. How many stars would you give TruGym? Join the 271 people who've already contributed. Join the 268 people who've already contributed. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. If you like swimming, prepare to be hugely disappointed! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Do you agree with TruGym's TrustScore? The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Would definitely recommend to a friend especially with the ladies only facility. Worst customer service ever have not had one reply to my messages or calls!! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. The most important rule in providing excellent customer service is to be friendly. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Staff were non empathetic and unhelpful following the incident. Fuming to be honest. Find another gym do not get involved with them. In the first instance contact your local gym. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Great gym, always really clean. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Your experience matters. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Went there this afternoon and there was signing stating the gym was forced to close. This gym is great! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Your experience matters. Terrible service. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Trugym is just at the level that suits me. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Same as below - Trugym Bromley closed and didnt refund the lost membership. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. I choose at this time to cancel our memberships and truGym continued to take money from my account. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Here are 8 tips for writing great reviews. TruGym Stevenage. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. They now refuse to refund monies taken. But the other equipment makes up for it. Huddersfield gym- horrible service, old gym equipment. Nobody will reply to emails or tweets. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Bring back Les Mills Body Combat please! DISGUSTING!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gym is always clean and range of machines is good. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Literally just paid for a day pass as the website said they were still open at stevenage. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. You can never get a response from customer service. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! We use dedicated people and clever technology to safeguard our platform. Your experience matters. The staff are friendly and the gym is very tidy. Absolutely the poorest new customer relationships ever!! Not a problem there are always teething problems. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. Join the 258 people who've already contributed. Suggested companies are based on peoples browsing tendencies. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Awful!!! Broken equipment takes a long time to be repaired. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Verification can help ensure real people write reviews about real companies. We use cookies to ensure that we give you the best experience on our website. They are young, inexperienced and basically don't want to be there. Other that that-a good gym. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But I suppose you get what you pay for. I would not recommend this gym to anyone. trugym customer service. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Even a reminder email could have helped, Never join this gym, Its not good. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Join the 242 people who've already contributed. You buy cheap equipment and take months to repair broken ones. Your experience matters. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. because of this I was able to cancel my contract. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Your experience matters. | Read 41-60 Reviews out of 265 With an attitude like this it will surely be closing down soon. Companies can ask for reviews via automatic invitations. Graham. Good luck TruGym you are going to need it! No contract options, student memberships, corporate offers, or pay for the year up front. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! I then get an email in May saying I would be charged 14 per month. Author: Stephen Greet, Co-founder. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The day before, my payment had been taken. Like a sauna. Completely recommend this gym for any women that are looking for a great gym for good value for money.
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