Youll need to remove the current business rule and add a new one to the Record producer table as described above. I think the problem is in your if statement. Here's how you can toggle the display of the help text for variables in your service catalog. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Typically, record producers are used to allow users to create incident or change request records. I have a record producer where I modified the labels with a catalog client script as you explained above. labelElement.select(label).each(function(elmt) { 0 coins. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This editor displays the values of questions specified in the record producer. We have a global variable set for attachments with a real generic label Please attach any pertinent data. This script is not working to change variable type Label. How do you get a list of the names of all files present in a directory in Node.js? We are using the Summary of Requested Items mail script from the wiki. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. That is Very Cool. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. You can do that by going to sys_choice.LIST in the application picker. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. I am able to do this for variables that are placed straight onto the item. Seems to be barfing once it gets to the first &. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Use catalog item add multiple items to cart and . Other times you'll need to do a GlideRecord query to get it. Worth putting error handling in there, but the basis is there. It doesnt look like this script works anymore on Berlin. The post Certified Diversity Recruiters appeared first on Crossfuze. I am unable to get the reference of created record in current object. I think it was just posted here. // Store empty variables as string of commands They are still appearing although the visibility has been set to false during the form-filling process. Any way to make this work on macros and Macros with labels? Here is my code snippet which I am trying to get the value -. Thanks for your post on this!! Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. The IT department will contact you for further information if necessary.. This script takes the values of the 'caller_id . But I have an issue, when I show the form in the Service Portal. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. g_scratchpad.emptyVars = emptyVars.join(,); Did you make your solution work in Service Portal? For several script types the RITM Glide Record is available as JS variable 'current'. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. as a result. elmt.innerHTML = label + :; My only remaining issue is hiding the variable set title if all variables are hidden. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. This should work better. Not the answer you're looking for? I dont have a script to do that at the moment. Has anyone managed to do this successfully, or do they know how to? This was just what I was looking for, thanks for sharing. var emptyVars = g_scratchpad.emptyVars.split(,); Populate as many categories as you would like in here. I think if you replace that with item_option_new then it will work better. For multi-row variable set, the title of the variable set is returned. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Use catalog item add multiple items to cart and generate request and multiple RITMs. I have been racking my brain on trying to get it to work on the sc_task table. Theres no good way that I know of to do this. As such, youll need a field to store that value in. Attachment Variable on Record Producer not working. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. Records created from a record producer has empty variables values. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. I modified the push line to check for mandatory attribute but the reference doesnt hold up. current.u_record_producer = cat_item.sys_id; Thanks James! Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. This was just what I was looking for, thanks for sharing. Open any record producer record, for example, Create Incident. Form is normal . Even when specifically naming the field. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. This is great AdminPro! labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. It worked from Global Application :). Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. In the Variables tab or section, open the Please describe your issue This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. The topic is Introduction to Record Producer in ServiceNow. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Yes, this script should still work just fine. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. The post Certified Diversity Recruiters appeared first on Crossfuze. You did such an amazing job. The table structure and element IDs are different in the service catalog. You can also view the icons within. This configuration can be accomplished in a few simple steps as shown below. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. To learn more, see our tips on writing great answers. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. Hi Mark, thanks for sharing this. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Tina, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. This works just as well: Ugh. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Catalog item and Record producer are two fundamental of service catalog in servicenow. Now you know why I didnt include it in the examples :). Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. function onLoad() { Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Lets create a new one. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. The client script is pretty simple since the heavy lifting is being done in the business rule. Automatically added by "Force population of record producer used" business rule. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. It is common for users to request that record producers and catalog items be made public on the Content Management System. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Im just spreading the love. Please suggest If there is any way to do this. Anyone found a workaround for that? Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. This is just for standard forms. I replaced that with setDisplay but didnt rip out the other unnecessary piece. This solution may still be preferable if youre looking to do something across the board in the instance. I've updated the article. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). What video game is Charlie playing in Poker Face S01E07? All About ServiceNow Service Catalog Variables? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The question that Ill address in this post is different than both of those scenarios though. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. .. your suggestion worked perfectly! Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. is just going to return the string value of whatever field you're asking for. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! How do I get the current date in JavaScript? Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. Only do this for a few Categories for the time being. + emptyVars[i] + "\", false);"; From the ServiceNow Wiki, here is some documentation to read before you start . I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. Check out the comment from Josh B. above. Say if Region is Africa, my next label should say which location in Africa? Keep it up. Heres an example script. That is bizarre i set it up on demo site 15 with the same results on what our code is. Youre right! 0. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. It is possible, and this post will show you how it can be done. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Find centralized, trusted content and collaborate around the technologies you use most. Well done. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. How can I get query string values in JavaScript? If you walk through that reference, youll notice that sc_cat_item_option is empty. . Ive also added a semicolon to the script. Ive tried using label_left and label_right with no success, any thoughts? I can log the value from the business rule so I know its being set correctly there. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. eval is no more evil than any other method. var v; / servicenow catalog variable types. SetDisplay should work on forms for variables. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! We recommend that you post it on the ServiceNow Community Forum. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. You have to address it for each item or variable set and continue to update and modify for each variable you add. function onLoad () {. With a client script you can target any field on the form and modify its label. The problem is that g_scratchpad isnt available to the client as it should be. Why is eval being used? Im not aware of a way. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. If its not working for non-admin users Id guess its probably a client script conflict of some sort. I hate that message though. Should work the same way on sc_task as long as you have the same scripts in place for that table. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Can we change the section label similarly. You can also view the icons within. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. gs. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Is it possible to rotate a window 90 degrees if it has the same length and width? Use the Data panel to see the variables and variable data types for a flow. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? As I saw in the docs, variables.name notation is not supported in Service Portal. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); I dont have anything for service portal like this currently. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. I got your initial script to work changing a variable label on a catalog item. var scriptCode = ; If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Mark, Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Is there any reason the first script would not work in Fuji Patch 3? An incident has been opened for you. Is it a known issue or I have to do something else. How To Add Schedule Job In Update Set In ServiceNow? Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. id); Keep it up. This is a lot more helpful. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Here is a report based off a database view. Seems to be something with the setDisplay function. However, it doesnt seem to work with containers that are set to be two columns wide. I tried digging around online, but wasnt successful in figuring it out. If youve got additional tables that dont extend task, just repeat the same step there as well. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. For several script types the RITM Glide Record is available as JS variable 'current'. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. It is not working for me.. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. You can also view the icons within. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks!
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