BARTs Treasury Department will then process the refund. How can I check my card balance or how much I was charged for a trip? To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. EMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Credit Card Type (check one): o MasterCard . endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. I have a whole collection of stored value transit cards from many places! BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. It is not available to students or postdoctoral scholars at this time. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. E\\y\F@B.THH!*o* The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Your session is about to expire due to inactivity. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Note that only cash value can be directly transferred. H*2T0T341f& /Tx BMC Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. f endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Clipper is the all-in-one transit card for the Bay Area. How would you improve Clipper? Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. What can I do with an online Clipper account? All rights reserved. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. https://www.clippercard.com/ClipperWeb/pay-with-phone. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Min of $5. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Here's what you need to know. No service to Chase Center atthis time,stay tuned for updates. The site navigation utilizes arrow, enter, escape, and space bar key commands. EMC 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. Skip the side navigation menu and go to the main content. And Metro card. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. (Some limitations may apply.) For more information, including fines, please see Caltrain's fare evasion policy. Is there a way to purchase the card without paying the fee? for more info). 2020, Metropolitan Transportation Commission. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Need to Order a Clippercard? There is a $5 fee for this service. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Someone else may be able to use it. What can I do with an online Clipper account? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Any suggestions, or is this another way for a government-backed agency to abscond with my money? With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Metropolitan Transportation Commission . Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We cannot give refunds for partially used passes or tickets. /Tx BMC San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Warriors Ferry / Chase Center Service You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. Only registered Clipper cards are eligible for refunds. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. So we just kept our Suica as well as our Icocaused in the Kansai. You will get a check in the mail at the address you provide. EMC If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Key Clipper information translated to Spanish. If you forget to tag on and/or off, you will be subject to citation. However, money added since then does not show on the account, as weve not used the cards. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Clipper says it does not take funds away, even if. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Other readers wrote of similar fears and refund frustrations. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. o American Express Clipper says it does not take funds away, even if the card goes unused for years. Clipper is committed to protecting your privacy. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. walk from 12th St. BART to Jack London square? EMC Opens in new window. Pay it forward. If your card is registered, contact us so we can block your card from further use. There is no replacement fee for lost or stolen Go Passes. EMC EMC Your session is about to expire due to inactivity. Registering your card protects your card balance and allows you to set up an online account. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Stanford University. Phone. Subject . If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper Refunds: Only registered Clipper cards, are available for refunds. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. /Tx BMC /Tx BMC /Tx BMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. If you don't want to deal with that, just pay the $3 to get the card. 0.749023 g BART will also refund full unused paratransit ticket books. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Station Agents can also provide pre-addressed envelopes to Treasury. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 0.749023 g One beep means you have tagged on, and two beeps mean you have tagged off. Its also required if you want to set up automatic reloading. 0 0 10.1455 10.364 re This is the version of our website addressed to speakers of English in the United States. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". All Access Digital offer for just 99 cents! Getting dinner in Oakland this Fridaywill I get robbed? Registration is easy, and its free. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream f Get it back from them when you plan your next trip to San Francisco. You must tag your card again when you get off the train. /Tx BMC Options to Oakland Airport from Union Square. o Visa . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Log in to your profile to sign up for occasional updates. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Does this mean my card is worthless and I might as well toss it? A Station Agent canhelp process a ticket refund request. If your card is registered, contact us so we can block your card from further use. 0 0 10.1455 10.364 re Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Up and Down arrows will open main level menus and toggle through sub tier links. Clipper saves money. /Tx BMC h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. f BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. He started his journalism career as a sports editor in Iowa in 1975. H237402VH2P0P04341Qf& EMC She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose.
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