New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Solution 6. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Step 2. GoToMyPC. Was this reply helpful? Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. (LogOut/ With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. To continue this discussion, please ask a new question. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. This topic has been locked by an administrator and is no longer open for commenting. Anyway, thanks to your excellent post I now have a pointer again! You will see a screen that looks like this where you enter the users 9-digit code. Create a new remote connection to the Windows machine and start printing. Below weve provided several ways to resolve Splashtop connection issues. Then you can use your iPad as a second display for your Windows. Do you get it now? Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. thanks for leaving the comment. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Thanks. Thanks for not making a long winded explanation and simply getting to the fix. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. This topic has been locked by an administrator and is no longer open for commenting. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. For those utilizing a Windows 7 OS, users must install any additional printer drivers. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Connect to the target computer. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. You need to hear this. The user goes to the web page and downloads and runs the app. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. I don't want to post that exact file because I don't know if they want it publicized.Gregg. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. If any readers can provide advice for Mac please leave a comment! can you use VNC? is a KNOWN ISSUE?Gregg. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. 2. Select. Any help welcome please before we get onto Splashtop support? Sound like it is working. Sometimes an error message will appear, and sometimes it won't. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Simply close the app, and it should work upon opening it again. Youll get unlimited remote access to your computers at any time, from anywhere in the world. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Sadly, 720px is the highest resolution currently supported by the driver. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. Testing VNC or something similar, even SOS, would be have been irrelevant. 3D mouse working remote. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Supports Windows, Mac, and Chromebook. Your What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? We will need your help to reproduce the issue then collect logs. Verify that only you and/or others with clearance have permission to remotely access your computers. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. File transfer is supported in version 2.6. Then via the Browse button below select the cursor file beam_r.cur. We all make mistakes like YOU did. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Most often, users will receive a black screen upon opening the app. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Hi Team, Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? No, Splashtop does not monitor your web traffic while remotely accessing a work computer. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Have you installed the latest streamer and application? Working remotely from your iPad and iPhone just got a lot easier. If you click to open the toolbar, there will be a number of options available to you. I'm excited to be here, and hope to be able to contribute. connect with Splashtop, you should Not log to the windows login of the Console Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Please help attach logs in your ticket. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. and our I love getting comments like yours. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Your mouse should now be connected! Fixed Windows 10 Remote Desktop mouse issue. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. My name is Helga York. @phlyx This is a common problem is being solved. Geez, you may as well have recommended trying to open Excel without issue. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Thanks Gregg. Please note: You can switch the setting back to extend these displays upon returning to the office. However, if you'd like a free alternative, we have mentioned one in the article itself. I have a system with me which has dual boot os installed. Turn ON the "Show offline computers" option in Settings. Hope this helps. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Users will find the taskbar located at the bottom of the office computer. Deselect Auto-hide the taskbar. Sound Choice to output sound over the remote connection only, on this computer only or both. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. thank you !!!! Remote Mouse Free offers users excellent functionality free of cost. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Addicted to coffee. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. '"Oh, I understood that completely when I first read it. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. 3. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. It is so frustrating when it disappears . As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Cookie Notice Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Clicking represents a touch. Your solution OFFICIALLY ends the nightmare. Why the BIG DEAL you made out of it? Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) If I choose Console, the user gets kicked out as expected. Thanks. Its work when I change the guest os one. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. RDP is NOT open to the Internet in general). I have a system with me which has dual boot os installed. This does work in LogMeIn, TeamViewer and GoToMyPC. Thank you so much for having rescued my life. Mouse Lagging and Beeping Sound Hi Team, Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Is there a way i can do that please help. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. If this still doesnt work, try running an older version of the app. I'm excited to be here, and hope to be able to contribute. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. (Mine shows disabled if I use the function key to disable it- surprise..:)) 6. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool If so, you may need to enable an HID emulator. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Click Display adapters to expand. I see that type of response, but I don't reply to them because they are not in my post thread. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Step 2: Tap the power button to turn it back on. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Splashtop wired xdisplay not working is a very common issue for Android OS users. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Did you seriously think I was unaware that other remote support tools exist? As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. 5. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Chief Technology Officer at OnePlace Solutions. Click the Hardware tab, and then click Device Manager. And the down arrow button on the right hides the toolbar. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. In the Mouse properties window, change the Scheme to Windows Black (system scheme). In the upper right you can access your account information and subscriptions. Your daily dose of tech news, in brief. After LastPass's breaches, my boss is looking into trying an on-prem password manager. And what are the pros and cons vs cloud based. Welcome to the Snap! Change), You are commenting using your Facebook account. session can co-exist. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. I added a "LocalAdmin" -- but didn't set the type to admin. Go back and read what I posted about the Exchange scenario. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Simply locate the device you need from the list, and click the Connect button beside the device's name. Since the mouse is usb connected, there will be no problems with sharing the device. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. I only can click the "(Console) - Connected" session. This means the IT department or company managers also have the same sort of computer access they have at a physical office. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. You need to hear this. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Thank you. Security Choice of whether to request permission from the user when someone tries to connect. USEFUL" comment is USELESS because you failed to read the scenario correctly. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Splashtop enables remote access to Windows and Mac computers from iOS devices. USEFUL. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Brilliant! : I was messed up by which Windowss pointer would I change for ( Guest or Host ). I added a "LocalAdmin" -- but didn't set the type to admin. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Change). Apply, and voila, the cursor is visible again and the remaining pointers are still white. You were WRONG. I hope that it will be a "moo point" by then anyway. Splashtop recently released update versions. still the cursor is not visible on the remote computer which i have remoted in to, please help. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop?
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