"I have researched your core values online and feel your values align with mine to a tee. Before your interview, research Waitrose's leadership style online. We all know interviews are stressful and competition is intense. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Be complimentary of yourself - now is not the time to be super humble. Retail environments are competitive, and a business can go down with one honest mistake and poor review. First is the psychometric tests followed by a group interview and then a solo interview. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. ", "I have two copies of letters of recommendation if you want them for your file. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Describe a stressful situation at work and how you handled it? I offered to help her out to her car, and she gratefully accepted. They just asked you standard interview questions that you would know. Super nice interviewer and easy questions. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. It is also good to have copies for the interviewer if they would like a copy for their file. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. There were scenario based questions but with lots of others stemming off them. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. I am available to work whatever schedule I am given and am happy to work overtime as well. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. The interviewer wants to hear that you have the necessary communication skills for the role. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. I created a presentation and gave it to my manager, who took it to upper management. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. You want a rating of at least an 8 to show you have strong math skills. Being flexible in your schedule is valuable as a retail-based employee. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. ", "I am very much self-driven and self-motivated. I am energetic, dependable, honest, and have a strong work ethic. The hours were just not right for me in the end which is a shame. "I feel that performance incentives are a great idea. The more you can find out about Waitrose, the better. 2. I went through a nasty divorce, and our house went into foreclosure. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. I did not miss one work day last year or the year before. Tasks required are mainly focused on show how you can organize stuff. I applied online. 4 answers . What is your most important success so far? Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. It was great.". The questions were easy to answer on the spot and required little to no preparation. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I like to know that my efforts are noticed from time to time. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. Q6. "My most recent employer and all others would say that I have strong character and always choose honesty first. The complaint steps literally saved me for my interview earlier, thank you!!:). Waitrose is the supermarket division of the John Lewis Partnership. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". ", "I hope to gain stronger skills in communication and customer service. What would you consider when dealing with them and why? Be the first to find this interview helpful. The process took 3 weeks. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. "My reaction to employee theft would differ if I were a retail associate or a retail manager. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. The hiring manager will contact your previous employer for a reference. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. ", "I hope never to be late! Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). I like to be pushed beyond my boundaries. I was taught to treat others as I want to be treated, which is what I do daily.". Think about the constructive things your references have said about you in the past. After this discusses hours I was available to work and when I could start. The interviewer asks this question to see if your leadership style will work with the company culture. I have worked in a leadership role for five years and always lead by example. This is your opinion, and you can answer how you would like. I have worked in retail for the past three years and love interacting with customers. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. Tell us about yourself? The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. Your five core values speak volumes and are what made me want to apply to your company. Was given a task of creating meals for different people for differing occasions such as dinner parties. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Tell the interviewer why this particular job duty excites you. If you have unique ideas for creative displays, let the interviewer know your thoughts. I applied online. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs If you have examples of displays you have created, be sure to share that with the interviewer now. Tell the interviewer about your ideal employer. Have a question or concern? Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Full Suggested Answer & Detailed Response, Question 5, Most companies have policies in place for handling rude or aggressive customers. What is the interview process like at Waitrose? To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. ", "I have been in an unofficial leadership role for the past three years. QUESTION Waitrose has an exceptional reputation within the industry. You cannot force others to communicate with you in a way you would always prefer. First, when would you like to have this position filled? The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. My most challenging position was with Company ABC. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. "I have worked in retail for the past eight years. I love your products, and your company culture seems great, too. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Then once got through that stage. If you want to ace your upcoming interview, practice with our topical-based interview question sets. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. The interview process was easy and enjoyable. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. "I have solid communication skills and feel this skill is one of my greatest strengths. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Explain how working for Waitrose will benefit you in your career. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. If you have never created a display, that is fine. So there is no risk. What would you do if you didnt get on with someone in your team? ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. No minimum term. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. If unsure of the best decision, I would ask my supervisor for clarification. We are using cookies to give you the best experience on our website. Why do you want to work for Waitrose? Waitrose is the one of the biggest Supermarket company in the UK. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. Discuss with the interviewer how you would handle a situation surrounding employee theft. First is the psychometric tests followed by a group interview and then a solo interview. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. If you hire me for the position, you will not be disappointed in my performance. Waitrose was updated by Krista Wenz on September 13th, 2022. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. Q3. I want to learn the fundamentals of sales and become comfortable with both sides of the business. I just wanted to thank you so very much. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. It is a definite plus if you have cheered on your competitors and helped them along the way. Stupidly hard questions for the role - it was like I was interviewing to be CEO. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. So far, we have seen a 56% decline in the overall loss.". In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. Describe a time when you dealt with a difficult customer or client? I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Very laid-back, almost forgot I was in an interview. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. I am excited to bring these qualities to this position with Waitrose.". Perhaps another store in future. What is your most important success so far? ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. I am also open to additional hours when I am not engaged in my college classes and coursework.". There is no reason why you should not hire me.". "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Why do you want this job and what can you specifically bring to the role? They keep employees motivated to do a great job and ensure they are on top of their KPIs. ", "The part of the job that excites me the most is working with customers. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. The process took 2 weeks. Can you give an example of where you showed leadership? This question determines if you can function well in a competitive environment. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. Had to do a task, too. My references describe me as honest, dependable, energetic, and compassionate. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. That shows you are proactive and value workplace relationships and communicating with others. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. Stupidly hard questions for the role - it was like I was interviewing to be CEO. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? "I am happy to comply with any reference check required. These can include telephone interviews, video interviews, face to face interviews and assessment centres. ), UPDATE: I got the job offer.THANKS Richard . Read our Terms of Use for more information. Sales contests, for example, are a great way to motivate me.". You will stand out as a stronger candidate if you reply that you motivate yourself at work. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Thank you for asking. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. Dates shown above are approximate. At Waitrose, we pride ourselves on delivering outstanding customer service and care. Easy Interview. Thank you so much for the tips and advice! We do this by creating interview questions that we think you might be asked. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. Interview questions and answers were first added on July 30th, 2018. And second, are there any required qualifications you do not see on my resume?". The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. Sometimes you must relate to others in their style to be understood. Interview. ", "I value honesty, so if I saw a coworker stealing. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I interviewed at Waitrose in Jan 2023. Interview Questions. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. Had to do a task, too. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I also helped her by holding her baby while she put the stroller away. Salary questions can be a bit tricky. I gave my two weeks' notice and left on good terms. Show the hiring manager that you value customer service and always put your customers' needs first. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. I texted my friend to see if she could tell my teacher what had happened. 2023 PassMyInterview.com. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. ", "No, nothing negative will show up in my reference check. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. Honesty is incredibly important when working with cash transactions and valuable merchandise. Thank you so much for this, extremely helpful! Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. Focus on describing what you like most about the job and provide your reason why. I interviewed at Waitrose. I always strive to be a team player and help my employer and coworkers when needed.". Tie these desired qualities into your answer to display you are a fit for the role. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". I would love to work for a company with such a great reputation and ethical business practices. Suggested answers verified by our panel of interview experts. ", "I take public transit; however, I find it very reliable. Your questions and answers helped me tremendously to land my first Tech job. Sent to your email inbox within seconds of your order being placed. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Focus on describing that you work well independently and work well with teams. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs No pressure at all. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I got an indication as to whether i got the position or not towards the end. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Assure the interviewer there is no reason why they shouldn't hire you. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. This leadership style has been effective because the workforce is engaged and empowered to innovate. How would you manage food temperature in the freezers/ fridges? Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Really welcoming and straightforward, the interviewer was friendly. Merely share that you have the means to get to work consistently and on time. You want to focus on being positive in your response. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. Focus on being direct and honest, and explain why you left your last place of employment. At the same time, Waitrose provides an environment for professional growth and mentorship. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. Felt like a formality rather than a real test of an interview. The interviewer asks this question to see what type of employee you will be if hired. Let the interviewer know if you have not worked in a competitive work environment.
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